About Us & FAQ's


FAQ'S

What do I need to know?

Reading these important basics before confirming your order will help to make your transaction a great one:

  • For same day delivery orders must be received by 1pm
  • Any orders received after 1pm will be delivered next business day
  • We typically complete all business deliveries by 4.30pm, and all residential deliveries by 5.30pm.
  • We do not deliver on weekends or public holidays 
  • Any orders that are taken for non-delivery days will be delivered on the next business day
  • Multiple bunches going to separate addresses must be put through as separate orders. 
  • If you have any questions, please give us a call on 0449 292 933

The Shop

We now have a shop front! It is located at 26 Shakespeare St (next to Angie's Cake Emporium & The Shaky Spear). Our opening hours are Monday - Wednesday 10am-4pm, Thursday & Friday 10am-5pm & Saturday 9am-1pm. Sundays we spend with our family. We are proud of our shop and the beautifully curated gifts we have filling the shelves. 

Where do you deliver to?

Rhi delivers to most towns around the Valley! Traralgon, Morwell, Churchill, Glengarry, Tyers, Hazelwood North, Jeeralang, Traralgon South, Calignee are all free. We can deliver to Rosedale, Toongabbie, Cowwarr, Heyfield, Flynn, Gormandale, Hernes Oak, Trafalgar, Yarragon, Warragul & Drouin for an extra (varying) fee. If your town is not listed, please contact Rhi as she is more than happy to work something out with you!

TRARALGON

MORWELL

CHURCHILL

GLENGARRY

TRARALGON SOUTH

CALLIGNEE

TYERS

HAZELWOOD NORTH

HAZELWOOD

JEERALANG NORTH

KOORNALLA

FLYNN

ROSEDALE $15

TOONGABBIE $10

YALLOURN $10

JEERALANG JUNCTION $10

YINNAR $15

BOOLARRA $25

YINNAR SOUTH $15

NEWBOROUGH $10

MOE $15

DROUIN $40

WARRAGUL $35

TRAFALGAR $25

YARRAGON $30

SALE $25

HERNES OAK $10

ERICA $25

COWWARR $15

HEYFIELD $25

MIRBOO NORTH $25

DARNUM $30

NARRACAN $20

Can you tell me about the flowers, and the gifts?

We source our flowers from growers around Victoria, and always from Australia. The flowers are picked up by Rhi once a week in Melbourne, and another fresh delivery comes to our door later in the week. We keep a smaller amount of stock than a regular florist which means that sometimes we may sell out; but this also ensures a higher turnover of stock therefore fresher flowers for you. We pride ourselves on being different to the run-of-the-mill shops (no gerbera boxes in sight!) so you will see an array of different, unique blooms in our jars & in the shop. If you have a specific request for a certain type of flower, by all means ask and we will endeavour to source them for you. 

Our gifts are all handmade by local artisans - sourced from Gippsland or Melbourne. We don't believe in mass-production; everything you see in store is unique & often one-of-a-kind. By supporting local makers we are keeping our local economy alive.

 

What happens if the recipient isn't home?

Their flowers will be left out of the weather as close to the front door as possible. A card filled out with delivery information will be left in their letterbox. You will receive a confirmation email upon delivery.

Do you do events?

We can cater for events, absolutely. We also cater for funerals. A minimum of one weeks notice is required for all event orders. Please call us to arrange!

Do you make terrariums?

Unfortunately, we do not make terrariums. They are a specialised product and our strong suits lay in flowers and standard indoor plants. We sell a wide range of succulents & cacti in various pots though, which are much easier to care for than terrariums!

Do you make boxed arrangements and sell balloons?

Due to our environmental policies, we do not make traditional foam based boxes or sell balloons. Our 'Love Letters' are the only boxes that we will make, and we are happy to deliver balloons with flowers if they are provided to us at point of sale.

What arrangement is most suitable for my occasion?

We get asked a lot what flowers are best to send as a sympathy arrangement, or for a birthday, anniversary etc... we say, its completely up to you! Everyone is different and we don't believe in the traditional 'rules'. However, we understand that you might want a bit of advice and suggest the following:

Sympathy - bespoke bouquet in classic white & green, 'just' bouquet of roses or lilies

21st - bright & colourful posy jar or bespoke bouquet

Thank You - posy jar.

We recommend keeping the recipient in mind when ordering them flowers - what they like, what their house decor is like etc as opposed to what you personally prefer. Remember, they are the ones that get to enjoy them for the next couple of weeks!

How do the bouquets come presented?

As the name suggests, our Posy Jars come presented in a prettied-up glass jar. We try and use recycled jars where possible and welcome donations of jars with open arms!

Bespoke Bouquets come wrapped in our signature paper with the stems in a gel water source - this gel is environmentally friendly and can be dug into your garden once you have popped your flowers into fresh water. Our larger Bespoke Bouquets ($110+) will come with a complimentary glass vase. 

Can I pick up a bunch?

If you are after something specific you are welcome to pre-order it online and select 'pick up in store' when checking out. Otherwise, we're just like a normal florist (sort of!) in that we have a selection of pre-made bouquets & jars ready to go. We also have a unique 'posy bar' where all flowers on display are priced per stem - only have a couple of dollars? No problem! Want a bit of creative control and choose your own flowers? Too easy! Pop in store to see what we have available as it varies week to week. 

What payments do you accept?

Credit Card, Google Pay, Apple Pay or AfterPay payments are required at point of sale when ordering online. We accept Visa, Mastercard & Cash in store.